Booking terms
General rules for excursion enquiries and booking requests.
Activities and organizer
GetHoliday offers its own tours as well as experiences supplied by third parties. Before booking, the provider, itinerary, inclusions, exclusions, final price, meeting point and specific conditions must be communicated.
Request and confirmation
An enquiry, WhatsApp message or availability request is not a confirmed booking. A reservation is valid only following an express confirmation from the authorized provider under the terms disclosed.
Prices and payments
Prices are shown in euros and extra costs must be disclosed before confirmation. Transactions on external platforms are also subject to their checkout terms.
Changes, cancellation and refunds
Cancellation windows and refunds depend on the individual activity; there is no universal refund policy. For leisure services scheduled for a specific date, a legal exception to the usual 14-day withdrawal right may apply without affecting other statutory rights.
Weather and safety
Unfavourable weather, closures or justified safety issues may require changes or cancellation, while respecting applicable legal and contractual refund rights.
Meeting points and pickups
The experience page shows the general meeting point. Where hotel pickup or a variable stop is arranged, the exact time and location stated in the booking confirmation take precedence. Check the map link.
Help and complaints
Contact info@getholiday.es or +34 617 849 770 with your booking reference. These terms do not remove non-waivable consumer rights.